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Responsible Gaming

At Lotto 247, we are committed to promoting responsible gaming and ensuring a safe and enjoyable experience for all our players. We take the protection of our users seriously, especially minors, and provide a range of tools and support options to help you manage your gaming activity responsibly.

Age Restrictions and Protecting Underage Users

It is strictly prohibited for anyone under the age of 18 to create an account or participate in any gambling activities on our site. We employ robust measures to prevent underage access and protect their rights. We encourage all users to take reasonable steps to ensure minors do not access our platform, including:

  • Not leaving under 18s unattended near devices logged into Lotto 247.
  • Ensuring minors do not participate in any gambling activities.
  • Not sharing credit card or bank account details with anyone under 18.
  • Avoiding the use of 'Save Password' options on shared devices.
  • Creating separate profiles for each user on shared computers or devices.
  • Using child-protection software such as Cyberpatrol, Net Nanny, or CYBERsitter to block gambling sites from minors.

If you become aware of any underage user registered or accessing our services, please contact us immediately at [email protected]. Any underage user found playing will be blocked immediately to protect them from harm.

Staff Training and Awareness

Our staff are trained to recognise signs of problem gambling and are equipped to take necessary actions to protect our members. We are dedicated to supporting responsible gaming through awareness and intervention when needed.

Gambling Management Tools

To help you maintain control over your gambling activity, Lotto 247 offers several management tools:

  • Account Limits: You can set daily, weekly, or monthly deposit limits to control your spending. To set these limits, please contact our Customer Support team who will assist you in applying the limits according to your preferences. These limits take effect from the requested date and time and reset after the specified period expires.
  • Time Out Periods: If you feel the need to take a short break from gambling, you can request a temporary account closure by contacting Customer Support.
  • Self-Exclusion: For more serious situations, you may choose to exclude yourself from gambling for an extended period ranging from 6 months up to 5 years. This can be arranged at any time through our Customer Support team.

Support Options and Help

If you are concerned about your gambling habits, consider the following questions to help assess your situation:

  • Do your family members often complain about your gaming behaviour?
  • Do you find yourself wanting to gamble while doing other activities?
  • Do you believe gambling is a way to earn money?
  • Are your thoughts and dreams frequently about winning the jackpot?
  • Do you find it boring to spend the day without gambling?

If you answered yes to any of these questions, it may be time to reflect on your gambling behaviour. There are professional organisations ready to support you in managing gambling-related issues, including:

  • Gambling Anonymous
  • GamCare
  • Gambling Therapy

Contact and Support

Our Customer Support team is available 24 hours a day, 7 days a week to assist you with any questions or concerns regarding responsible gaming. You can reach us via:

We encourage all players to use the tools and support available to ensure a safe and responsible gaming experience at Lotto 247.